AMERIN TAIWO ESTHER
Versatile Professional: Customer Service, Diagnostic Technology & Sales
Abuja, NG.About
Highly organized and results-driven professional with a Bachelor of Science in Anatomy and a strong background in customer service, diagnostic technology, and sales. Proven ability to enhance patient satisfaction, streamline operational workflows, and drive sales growth through meticulous attention to detail and strong interpersonal skills. Seeking to leverage diverse experience and commitment to continuous improvement in a dynamic role that values high-quality service and career advancement.
Work
Queens Cosmetics
|Customer Service Representative
Gudu, Abuja, Nigeria
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Summary
Provided exceptional customer support and managed sales operations to ensure high client satisfaction and contribute to business growth.
Highlights
Delivered outstanding customer service, resulting in high satisfaction and contributing to increased sales volumes.
Cultivated and maintained strong customer relationships by providing accurate and helpful product information, enhancing loyalty.
Efficiently resolved customer inquiries and complaints, improving service delivery and customer retention.
Supervised daily sales operations and accurately managed data entry for comprehensive sales reports.
Rainbow Radio-diagnostics Centre
|Diagnostic Technologist
Ado-Ekiti, Ekiti, Nigeria
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Summary
Managed patient registration and preparation for diagnostic procedures, ensuring smooth operations and accurate documentation.
Highlights
Registered and prepared patients for routine X-ray examinations, ensuring precise positioning and comfort.
Conducted laboratory investigations and proactively managed consumable restocking, maintaining uninterrupted service delivery.
Prepared accurate and timely medical documentation for radiology and laboratory reports, ensuring compliance and data integrity.
Bola Ahmed Tinubu Comprehensive Primary Health Center
|Laboratory Assistant
Aboru, Lagos, Nigeria
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Summary
Performed critical laboratory tasks including sample collection, analysis, and meticulous record-keeping to support diagnostic accuracy.
Highlights
Collected and accurately analyzed blood and urine samples, contributing to precise diagnostic outcomes.
Prepared detailed laboratory reports and maintained comprehensive records for lab testing procedures, ensuring data integrity and accessibility.
Managed stock inventory and maintained laboratory equipment, ensuring operational readiness and efficient resource utilization.
Sollisy Food and Beverages
|Sales Representative
Meiran, Lagos, Nigeria
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Summary
Delivered exceptional sales service and managed stock to enhance customer satisfaction and operational efficiency.
Highlights
Provided excellent service, significantly enhancing customer satisfaction ratings and boosting customer retention during tenure.
Effectively managed sales operations and conducted thorough stock checks, ensuring product availability and minimizing discrepancies.
Provided administrative support for daily operations and efficiently resolved customer issues, improving service delivery.
Oyinsola Clinic and Maternity
|Customer Care Representative
Ota, Ogun, Nigeria
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Summary
Assisted patients with inquiries and managed vital health information, ensuring high-quality care and effective communication.
Highlights
Assisted numerous patients with inquiries and delivered exceptional customer care services, improving patient experience.
Accurately collected and recorded vital signs for patients, contributing to precise medical assessments.
Prepared comprehensive reports and ensured timely communication of medication reminders, enhancing patient adherence and care.
Isaac Chemist Store
|Sales Executive
Agbelekale, Lagos, Nigeria
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Summary
Managed medication dispensing, administration support, and procurement to ensure efficient pharmacy operations and patient safety.
Highlights
Accurately interpreted doctor's prescriptions and dispensed medication under supervision, ensuring patient safety and compliance.
Assisted with drug administration and comprehensive documentation, maintaining meticulous patient records.
Facilitated efficient drug procurement from wholesale pharmacies, ensuring consistent stock availability and supply chain management.
Education
Nigerian Red Cross Society
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Certification
Basic First Aid
University of Ilorin
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Bachelor of Science
Anatomy
Languages
English
Skills
Communication
Good Communication, Interpersonal Relationship Management.
Organizational Skills
Excellent Organizational Skills, Detail-Oriented.
Problem-Solving
Critical Thinking, Problem-Solving.
Software Proficiency
Proficient in Microsoft Office Suite.
Results Orientation
Results-Driven.
Customer Service
Customer Relationship Management, Inquiry Resolution, Patient Care.
Laboratory Procedures
Sample Collection, Sample Analysis, X-ray Assistance, Medical Documentation, Equipment Maintenance, Inventory Management.
Sales Operations
Sales Supervision, Stock Management, Prescription Interpretation, Drug Dispensing, Drug Procurement.
Data Management
Data Entry, Report Preparation, Record Keeping.